Medical research indicates mixed messages heighten anxiety and confusion in patients. In addition to the patient, the family or support system should also be treated. Systems and teams are no different. Confusion is normal during change. If a leader injects conflicting messages, the systems becomes trapped and preempted from transformation.
The International Leadership Association (ILA) is featuring many thought leaders in a discussion on leadership during a pandemic. Read a foreword by Katherine Tyler Scott and her article.
As with any major crisis, like the COVID-19 pandemic, it is disorienting. One way to deal with this is to examine what is important. My remarks from the 2009 International Leadership Association (ILA) Annual Conference were given during a time in which that Country was remembering its “Velvet Revolution,” a time that called forth courage, spirit and boldness, qualities so needed now.