During the change process a leader needs teams that work well together, are united, focused, and productive, and who consistently produce high quality work. Yet by introducing and facilitating change, leaders actually insure an increase in the frequency and level of internal conflict, uncertainty, confusion, and anxiety. At the very moment people are most likely to search for certainty about the future, honest leaders must not only acknowledge they don't have a blueprint, they must invite people to join them in what William Bridges calls the “neutral zone” and what we have renamed “the Gap.” It is the space between “the real” – where you are now, and “the ideal” – the future you hope to realize through change.Next - Paradox 4