Change Management

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Leading in Uncertainty

Posted 5:31 PM by
Comments by Katherine Tyler Scott, Managing Partner, Ki ThoughtBridge, LLC; presented at Churchill College, Moller Centre, Cambridge University, October 10, 2017[1] Leaders are agents of change. They create it; initiate it; respond to it; implement and manage it. While none of this is news what is challenging is that they are facing a degree of change unparalleled in the history of humankind unless compared to the fourth and seventeenth centuries. The pace and complexity of change seems t...
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Just Another Word for Nothing Left to Lose

Posted 8:48 PM by
“Freedom is just another word for nothing left to lose.” These words immortalized in the raspy soul-filled rendition by Janis Joplin come to mind as most appropriate for these times. Times when civility is devalued, an independent press is under daily attack; national institutions are portrayed as enemies of the State, when we are blatantly bombarded with lies, and when ad hominem attacks on leaders are repeatedly tweeted from the highest office. I feel the ground of decency o...
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Empathy Not Apathy: Choosing to Lead Change

Posted 4:00 PM by
There are very few people who are paying attention to the current political climate who aren’t also alarmed by the number of personal attacks, vicious verbal assaults, falsehoods, vindictiveness, and escalating hostility in our public discourse from too many leaders. The man who occupies the highest political office in the land is a prime example of the decline in respect for those with whom you are in disagreement. Another recent example of someone with no filter is a Representative ...
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How Trust Works

Posted 4:26 PM by
Once again I am drawn to the subject of trust the glue that holds everything together. What is Trust? According to IBM’s Institute for Knowledge Management researchers and authors, Daniel Z. Levin, Rob Cross, and Lisa Abrams it consists of two components – benevolence and competence. Researchers Roger C. Mayer, James H. Davis, and F. David Schoorman[1] identified a third component – reliability. We have developed a model that incorporates this research.  The Ki Th...
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Negotiation Lesson #7 - Know Thyself: Preparing Your Inner Negotiator

Posted 9:57 PM by
In preparing for a negotiation, a negotiator has two kinds of work to do, outer work and inner work.  Outer work refers to work that is tangible, and is or will be visible both to the negotiator and to those with whom he/she is negotiating.  Outer work involves things like doing research, developing a strategy, and then implementing that preparation and strategy at the negotiation table.  It involves the actions and words of the negotiator at the negotiation table. It also in...
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A Message to America

Posted 8:57 PM by
America, we have a problem. Sixty million people voted for a person with the least experience of any individual aspiring to the office of President of the United States. He received nearly 2 million votes less than his opponent, and has the lowest approval rating of a candidate running for this office. A man who questioned the citizenship and authority of the current President and who characterized him as an illegal immigrant became the voice for those who refused to acknowledge his presi...
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Change Is An Inside Job

Posted 8:22 PM by
Change. Leaders predict and manage it; mobilize and lead it. Followers demand and deny it. The current clamor for change is influenced by a view of reality that the world is in a state of deterioration, disruption, and decline. Supporters of this view point to shrinking resources, increased poverty, violent conflict, and divisive rhetoric as a rationale. Others perceive the current world condition as being in an historic period of transition, a process of tremendous growth and transform...
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Negotiation Lesson #4: “When Emotions Threaten to Derail Negotiations: Focus on Process not Substance”

Posted 4:31 PM by
This is the fourth blog in my series, titled, “10 Negotiation Lessons.”  Lessons 1-3 have advised you to “Always Test Assumptions,” “Address Elephants and Red Flags Early,” and “Make the Invisible Visible.” Today’s lesson deals with emotions. A goal I hear most often when teaching negotiation skills is, “I want to learn how to get rid of emotion.”  If you’ve ever been involved in a negotiation where parties ...
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The Seminal Skill in Adaptive Leadership: The Work of Building Trust

Posted 7:40 PM by
One of the first things we learn in life is whether and how to trust someone else. Our experience with our caregivers tell us whether we can be safe and secure in a dependent relationship, whether the environment is loving or hostile, open or closed to our discomfort, affirming or rejecting of who we are, and whether our basic survival needs will be met without fear. What we learn in these first relationships of trust-holding remain with us for all of our lives. They are the building blocks...
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On Being an Adaptive Leader

Posted 1:33 PM by
Leadership is not a stand-alone subject; there is always an introductory adjective in front of it.  Whatever the descriptor preceding leadership, the one element all of them have is that of authority, what I define as the capacity to influence others and change things. Leaders have authority, they use it as advocates and implementers of change, whether the locus of change is a system, a person, a culture or a community. Change emanates from the leader’s exercise of authority. I...
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